Do you have a question? We have the answer to almost everything.
Moving house, renewable energy, bills, procedures, mobility, premiums: you have many questions. In order to save you a lot of time, you will find all the answers to your questions here.
Starting January 1, 2025, the method for calculating network use tariffs will change. The new tariff structure aims to address the challenges of the energy transition, particularly the increased use of electricity for mobility and heating, as well as the decentralization of production.
For more information, visit the website of your grid operator or regulator (ILR).
From January 1, 2025, the grid operator will assign a reference power category based on your consumption. The majority of customers will be assigned a basic reference power level of 3 kW, the lowest level, used to calculate the fixed fee.
Some customers may require higher power, for example, to power a charging station, heat pump, sauna, or swimming pool. In such cases, a higher reference power level will be assigned, with a correspondingly higher fixed monthly cost.
Based on this reference power level, you will be charged for the consumed volume (in €/kWh) and for exceeding the reference power level. Consumption beyond your reference power level will be billed at a higher rate.
Discover different use cases with detailed cost information for network usage before and after the tariff structure change on grid.enovos.lu.
The reference power level, or Pref, is expressed in kilowatts (kW) and is a threshold defined by the grid operator, above which an exceedance fee applies.
It determines the fixed portion of your network use fees and is automatically assigned to your household based on your consumption over the past 12 months.
It is recalculated monthly to ensure the most optimal and advantageous reference power level for you.
Most households will be assigned a 3 kW reference power, suitable for standard use.
An exceedance fee is applied to the energy volume in kilowatt-hours (kWh) exceeding the reference power level, encouraging the limitation of simultaneous use of energy-intensive electrical devices and distributing and extending consumption over time.
You can also request to modify your reference power level by directly contacting your grid operator.
Your reference power level will be displayed on your electricity bills starting in 2025 (for both “Pay as you go” monthly bills and annual statements) and accessible via the “Contract Data” section in the MyEnovos app or your customer portal (my.enovos.lu) from January 1, 2025.
From January 1, 2025, the new network use tariff will apply to all low-voltage households equipped with a smart and communicative meter, regardless of the energy supplier.
The concept of power is now introduced in the calculation of the new network tariff.
The network fees will now consist of the following:
- A fixed part:
- Fixed fee (in €/month): the amount depends on the reference power category assigned to you.
- A variable part:
- Volumetric fee (in €/kWh): applied to the total electricity consumption (from the network).
- Exceedance fee (in €/kWh): an additional fee for electricity drawn beyond your reference power level.
The reference power categories are indicated in the table below:
| Kilowatts (kW) |
Fixed fee (€/month) |
Volumetric fee (€/kWh) * |
Exceedance fee (€/kWh) ** |
|
|---|---|---|---|---|
| Reference power categories | 3 | 11,11 | 0,0759 | 0,1139 |
| 7 | 19,27 | 0,0759 | 0,1139 | |
| 12 | 29,46 | 0,0759 | 0,1139 | |
| 17 | 39,65 | 0,0759 | 0,1139 | |
| 27 | 60,03 | 0,0759 | 0,1139 | |
| 43 | 92,64 | 0,0759 | 0,1139 | |
| 70 | 147,66 | 0,0759 | 0,1139 | |
| 100 | 208,80 | 0,0759 | 0,1139 |
For more information, visit the website of your grid operator.
To reduce the impact on your bill, it is recommended to limit simultaneous use of energy-intensive electrical devices. Here are some daily tips:
- Reduce simultaneous use of energy-intensive devices: Plan their usage (oven, dishwasher, washing machine) by spreading them throughout the day.
- Use off-peak hours: Operate appliances (washing machine, dryer, dishwasher) during your “off-peak hours” (periods when electricity demand is lower). Timers can help automate their operation during these periods.
- Optimize electric vehicle charging: Reduce charging power and spread it over time to limit consumption peaks in your household.
- Eliminate unnecessary standby devices: Unplug devices not in use.
- Regularly monitor your consumption: Use the MyEnovos mobile app or customer portal (my.leoenergy) to better understand and adjust your usage.
You can also use the simulator available on my.creos.net (you’ll need an account, which can be created in a few steps) to evaluate the impacts based on your consumption habits.
You can order your badge on the enodrive application in just a few clicks. You will be asked to order a badge when you create your enodrive account. You can also go to the ‘My account’ section, click on ‘View my badges’ and then on ‘Order a new badge’.
If you lose your badge, you can quickly deactivate it via the enodrive application to protect your account.
If you have any problems with deactivation, you can contact the enodrive service line on 8006-6008 from Luxembourg or +352 2737-6008 from abroad or fill in the contact form.
You can order several badges from the enodrive mobile application.
Charging rates for electric vehicles vary according to the different charging points.
You can check the rates for each charging point on the enodrive application. Note that depending on the charging point, the type of charge may differ (per minute, per kWh, etc.).
In the event of an error on your invoice, please contact the enodrive serviceline on 8006-6008 from Luxembourg or +352 2737-6008 from abroad.