nova naturstroum home

Regional green electricity

Our premium product is regional

nova naturstroum is our premium electricity. As an independent institute certifies our electricity, our customers know that they use high quality regional green electricity.

nova naturstroum is produced regionally in Europe by solar, wind and hydro power as well as biomass. By using only renewable energy from young and technically advanced power plants, we act in the sense of the environment and supply you with electricity of the highest quality. Join us in thinking about Luxembourg’s future and opt for our regional green electricity.

Details of your nova naturstroum home simulation

Energy price:
685.48
Monthly premium:
48.00
Connect discount:
- 30.00
Network usage fees:
296.40
Monthly network access fee:
176.40
Compensation mechanism:
-372.80
Tax on consumption:
4.00
Total excl. VAT:
807.48
VAT 7%:
56.52
Total incl. VAT:
864.00

*Price calculated with the connect discount for a consumption of 4000 kWh/year as of 07/12/2023.

Calculate your personal cost

Enter your consumption here and find a cost adjusted to your consumption on the table and graph on this page.

Consumption kWh/year

How can I find out what my consumption is?

Your personalized nova naturstroum home offer:

864.00 €/year

Energy
671.48
Grid
472.80
Tax
-313.26

Distribution

Your energy invoice is split into several components: the energy price itself, the network charges and various taxes.

Luxembourg, the region and Europe

Our premium electricity is 100% European. As a nova naturstroum customer, your electricity is produced to various degrees in Luxembourg, the region and other European countries. The electricity for you and your home is powered by the sun, wind, water as well as biomass.

nova naturstroum is certified regional green electricity

We are the only energy provider in Luxembourg to put our green electricity products through its paces by an independent institute every year.

This will give you the confidence to use renewable, high quality and truly green energy for your home. TÜV certifies the renewable and local origins of our naturstroum. We regularly monitor our premium electricity, which is why nova naturstroum always remains sustainable.

Together for the future

The future lies in our hands. Today, more than ever, responsible energy consumption is important. This is why we support the energy transition. Together, let us strive to save energy and opt for our local green electricity. We help you to lower your energy costs and consumption.

With the fonds nova naturstroum we promote projects in the field of energy efficiency. We want to support you in using renewable energy and improving the energy efficiency of your home. Thus, as a private customer, you can also benefit from our grants.

Documents and forms

Why is the professional tariff applied to “common” household usage?

“Common” residential consumption cannot be predicted – for example, lifts, lighting of corridors and cellars, which are activated at random at any time of day. This produces a higher purchase price, and thus a more expensive sales tariff.

The public lighting system is not working. Whom should I contact?

Public lighting of byroads is the responsibility of the administration of the local commune.The lighting of the State roads system is the responsibility of the Roads and Bridges Public Lighting Service (Eclairage Public de l’Administration des Ponts et Chaussées). If you wish to report malfunctions in the public lighting system, contact the administration of the local commune, which will pass on your complaint to the proper service.

What does the fee for metering and billing include?

Metering and billing, which is broken down on your statement, are invoiced to you monthly for a single or dual tariff meter recording a 24h/24h electricity supply. The dual tariff meter records the daytime period (06:00 to 22:00) and the night period (22:00 to 06:00). Meters form part of the network, and their price is defined by the network manager. Metering and billing consists of the following services: monthly rental of the meter, management of meter data, annual reading of the meter by a Creos Luxembourg S.A. official and management and dispatch of bills for the network manager.

What are single tariffs and dual tariffs?

Single tariff means the price of energy remains the same throughout the day, 24 hours a day, 7 days a week.

For the dual tariff:

  • a price of energy during the daytime (06:00 to 22:00) slightly higher than the single tariff,
  • and a lower price at night (22:00 to 06:00) will be billed.

This tariff mainly targets users of accumulation heating, electric water heaters or any other electrical appliance which is preferably used at night.

For both the single and dual tariffs, a monthly fixed premium in € is added to the energy prices expressed in c€/kWh.

What should I do in the event of an electrical power outage or a breakdown?

First, ensure that the outage has not been caused by a problem in your domestic wiring system, e.g., a fuse or a tripped differential circuit-breaker.

Then attempt to ascertain if the breakdown has affected several rooms. If this is the case, use the free phone number 8002-9900.

The network manager will send a unit to fix the power outage as soon as possible.

New customer?

You are not yet an Leo customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Leo customer? Take all the necessary steps in your customer area.

New customer?

You are not yet an Leo customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an Leo customer? Take all the necessary steps in your customer area.

You are a professional, find an answer to your needs.
SEE OUR OFFERS FOR PROFESSIONALS

How can I find out about my consumption?

If you have a my.leoenergy.lu account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.